Privacy Policy

1Information We Collect

The information we collect depends on how you use VibeMate.

Information You Provide

When you create an account or use VibeMate, you may provide information such as:

• Name or display name
• Date of birth or age
• Gender, where you choose to provide it
• Profile photograph
• Profile description
• Interests and preferences
• Email address
• Mobile number
• Login or authentication information
• Messages and other content you send
• Information you provide when contacting support
• Information you provide when reporting another user

You do not have to provide information that is not required for a particular feature, although some features may not work without it.

2Information Collected Automatically

When you use VibeMate, certain technical information may be collected automatically.

This may include:

• Device type
• Operating system
• App version
• IP address
• Device identifiers
• Network information
• Language and general device settings
• Crash information
• Log information
• Information about how you use the app
• Information about features you interact with

We use this information mainly to operate, secure and improve VibeMate.

3Profile Information

Information that you choose to place on your profile may be visible to other VibeMate users depending on the privacy settings and features available in the app.

For example, your profile photo, display name, interests or other profile information may be shown to people who discover your profile.

Please think carefully before putting personal information on your public profile.

4Messages and Communications

When you send messages through VibeMate, the information is processed so that the message can be delivered to the intended recipient and the messaging feature can function.

We may retain certain communication-related information where necessary for security, abuse prevention, technical operation, legal compliance or other purposes described in this Privacy Policy.

Where required by law, we may provide information to authorised authorities.

5Audio and Video Calls

VibeMate may offer audio and video calling.

Depending on how the feature is technically implemented, we may process information required to establish, maintain and secure calls, such as:

• Call participants
• Call time and duration
• Technical connection information
• Device and network information
• Call status

If calls are not recorded or stored, VibeMate does not claim ownership of the content of your private conversation simply because you use the calling feature.

6Camera and Microphone

Some VibeMate features require access to your camera or microphone.

For example, video calls require camera access and audio calls require microphone access.

We only request these permissions when they are needed for the relevant feature.

You can normally control these permissions through your device settings.

7Location Information

VibeMate may request or use location information if a feature specifically requires it.

We do not need to display your exact location to other users simply because you use VibeMate.

If a location-based feature is introduced, we will explain how location information is used and what controls are available before or when the feature is used.

Where possible, you can control location permissions through your device settings.

8How We Use Your Information

We may use information we collect to:

• Create and manage your account.
• Display your profile to other users.
• Help users discover and connect with each other.
• Deliver messages.
• Provide audio and video calling.
• Provide customer support.
• Process purchases and subscriptions.
• Prevent fraud and abuse.
• Detect suspicious activity.
• Investigate reports.
• Protect the security of VibeMate.
• Improve our features and services.
• Fix technical problems.
• Understand how people use the app.
• Communicate important service information.
• Comply with applicable legal requirements.

We do not use your personal information for purposes unrelated to the service without an appropriate legal basis or permission where required.

9Advertising

If VibeMate displays advertisements, we may use certain information to help provide, measure or improve advertising.

Depending on the advertising technology we use, third-party advertising providers may also process certain information according to their own privacy policies.

10Payments

If you purchase coins, credits, subscriptions or other paid features, payment information may be processed by the applicable payment provider or app store.

VibeMate may receive information such as:

• Transaction identifier
• Purchase amount
• Purchase date
• Product or subscription purchased
• Transaction status

We generally do not need to receive or store your complete card number when payment is processed by an external payment provider or app store.

11Sharing Information

We do not sell your personal information simply because you create a VibeMate account.

We may share information when reasonably necessary with:

Service Providers

We may use trusted companies to help us operate VibeMate, such as providers for:

• Cloud hosting
• Database services
• Authentication
• Notifications
• Analytics
• Customer support
• Payment processing
• Security
• Communication infrastructure

These providers receive only the information reasonably necessary to provide their services.

Other Users

Information you choose to put on your profile may be visible to other VibeMate users.

Information you voluntarily send to another user, such as a message, is shared with that user.

Please remember that once you voluntarily share information with another person, VibeMate cannot control what that person does with it.

Legal Requirements

We may disclose information where required by applicable law, valid legal process, court order, or a lawful request from an authorised government or law-enforcement authority.

Safety and Security

We may share information where reasonably necessary to investigate fraud, abuse, security incidents, illegal activity, or threats to the safety of users or the platform.

12Data Security

We take reasonable technical and organisational measures to protect personal information from unauthorised access, misuse, loss, alteration or disclosure.

However, no internet service can promise that information will always be completely secure.

You should also protect your account by keeping your password, OTPs and login information private.

13How Long We Keep Information

We keep information only for as long as reasonably necessary for the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Different types of information may be retained for different periods.

For example, some information may need to be retained for:

• Account management
• Security and fraud prevention
• Financial records
• Dispute resolution
• Legal compliance
• Enforcement of our Terms

When information is no longer required, we may delete it, anonymise it, or securely dispose of it.

14Deleting Your Account

You can request deletion of your VibeMate account through the available account settings or by contacting us.

When your account is deleted, we will take reasonable steps to remove or anonymise personal information that is no longer required.

Some information may remain for a limited period where necessary for legal compliance, fraud prevention, security, financial records, dispute resolution or other legitimate purposes.

15Your Privacy Choices

Depending on your location and applicable law, you may have rights relating to your personal information.

These may include rights to:

• Request information about the personal data we hold about you.
• Request correction of inaccurate information.
• Request deletion of information where applicable.
• Withdraw consent where processing is based on consent.
• Request information about how your data is used.
• Raise a privacy-related complaint.

Some requests may be subject to legal limitations or verification requirements.

16Children's Privacy

VibeMate is intended for people who are 18 years of age or older.

We do not knowingly allow children under 18 to create accounts.

If we learn that a person under 18 has created an account, we may take steps to remove the account and associated information, subject to applicable law.

If you believe a child is using VibeMate, please contact us.

17Cookies and Similar Technologies

VibeMate or our service providers may use cookies, SDKs, local storage or similar technologies on our website or within the app.

These technologies may help us:

• Keep users signed in.
• Remember settings.
• Understand app usage.
• Improve performance.
• Detect security problems.
• Measure services and advertising where applicable.

The technologies used will depend on the VibeMate features and services available at the time.

18Third-Party Services

VibeMate may use third-party services to provide certain functions.

Examples may include:

• Payment providers
• App stores
• Cloud hosting providers
• Analytics services
• Crash reporting services
• Push notification services
• Authentication providers
• Advertising providers

These companies may process information according to their own terms and privacy policies.

We recommend reviewing the privacy policies of third-party services when appropriate.

19International Data Processing

Depending on the services and technology providers used by VibeMate, your information may be processed or stored in India or other countries.

Where required by applicable law, we will take appropriate steps regarding transfers and protection of personal information.

20Changes to This Privacy Policy

We may update this Privacy Policy when our services, technology or legal requirements change.

If we make a significant change, we may notify you through the app, website, email or another reasonable method.

The latest version will always be identified by the "Last Updated" date at the beginning of this policy.

21Contact Us

If you have a question about your privacy, want to exercise a privacy-related right, or want to report a privacy concern, contact us at:

22Grievance / Privacy Complaints

If you have a complaint about the handling of your personal information or content on VibeMate, you can contact us using the details above.

We will review complaints and respond in accordance with applicable law and our internal procedures.

Where applicable, information about our designated grievance/contact person will be made available through the app or website.

23Your Acknowledgement

By using VibeMate, you acknowledge that you have had an opportunity to read this Privacy Policy and understand how your information may be collected and used as described here.